Privacy Policy

Effective Date: 03-04-2024

TrustMatch Group by TrustMatch Group Ltd

1.Introduction

TrustMatch Group Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

2. The Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide to Us

- Name

- Job title

- Company / care business name

- Email address

- Telephone number

- Billing details

- Information submitted via forms, booking systems, or onboarding processes

- Communications with us (emails, messages, calls)

b) Information We Collect Automatically

- IP address

- Browser type and version

- Device information

- Pages visited and actions taken

- Date and time of visits

- Referral sources

This data is collected via cookies, analytics tools, and tracking technologies.

c) Client & End-User Data (Platform Use)

If you are a Care Growth OS customer, you may input personal data relating to:

- Care business staff

- Candidates / carers

- Enquiries and leads

In these cases:

- You are the Data Controller

- We act as the Data Processor

- Data is processed only in accordance with your instructions

3. Special Category Data

Care Growth OS does not intentionally collect or process health or care records of service users.

If any special category data is uploaded by clients, this is done at the sole discretion and responsibility of the client, and must comply with UK GDPR requirements.

4. How We Use Your Data

We use personal data for the following purposes:

- To provide and operate Care Growth OS

- To manage accounts and subscriptions

- To deliver onboarding, training, and support

- To process payments and invoices

- To communicate service updates and relevant information

- To improve our platform, systems, and user experience

- To comply with legal and regulatory obligations

- We do not sell personal data to third parties.

5. Lawful Bases for Processing

We process personal data under the following lawful bases:

- Contract – where data is needed to provide our services

- Legitimate Interests – to operate and improve our business

- Legal Obligation – for tax, accounting, or regulatory purposes

- Consent – where you have explicitly opted in (e.g. marketing emails)

- You may withdraw consent at any time.

6. Marketing Communications

We may send marketing communications where:

- You have opted in, or

- There is a legitimate business relationship

- You can unsubscribe at any time via the link in our emails or by contacting us directly.

7. Data Sharing & Third Parties

We may share data with trusted third parties who support our services, including:

- CRM and automation platforms (e.g. GoHighLevel)

- Email and messaging services

- Payment processors

- Website hosting and analytics providers

All third parties are required to:

- Process data securely

- Use data only for agreed purposes

- Comply with UK GDPR

8. International Data Transfers

Some of our service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

- UK GDPR-approved contractual clauses

- Adequate security and compliance standards

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures, including:

- Secure servers and encryption

- Restricted access controls

- Staff training and confidentiality obligations

- Regular system monitoring

However, no system can be guaranteed 100% secure.

10. Data Retention

We retain personal data only for as long as necessary to:

- Fulfil contractual obligations

- Meet legal, accounting, or regulatory requirements

- Data is securely deleted when no longer required.

11. Your Rights

Under UK GDPR, you have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request erasure (“right to be forgotten”)

- Restrict or object to processing

- Data portability

- Withdraw consent at any time

To exercise your rights, contact us at:
[email protected]

12. Cookies

We use cookies to:

- Improve website performance

- Analyse usage

- Enhance user experience

You can control cookies through your browser settings.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.

15. Contact Us

For any privacy-related questions, please contact:

Email: [email protected]
Company: TrustMatch Care Group Ltd